Returns & Exchanges

Every LALO piece is made for you. Here's exactly what you need to know.

Made-to-Order Pieces

Every LALO piece is made to order — from sketch to final polish, each detail is crafted specifically for you.

• No returns once production has started.
• No cancellations after order confirmation.
• No refunds or store credit on custom-made orders.

Manufacturing Defects

If your piece arrives with a defect caused during production — we're here, and we'll handle it personally.

• Contact us within 14 days of receiving your piece.
• Include clear photos of the defect.
• Each case is reviewed individually — the resolution (repair, replacement, or credit) will be determined based on the nature of the defect and the circumstances.
• We're committed to making sure every customer leaves satisfied — we'll find the right solution together.

Ring Sizing

Your first resize is free — because we know that sometimes the perfect fit only reveals itself once the ring is on your finger.

• First size adjustment is complimentary, including return shipping.
• Additional adjustments are subject to a fee, communicated in advance.
• Sizing requests must be approved before sending.
• Eternity bands and certain designs cannot be resized — we'll let you know upfront.

Ready-to-Ship Items

For items that are not custom-made:

• Returns accepted within 14 days of delivery.
• Item must be unworn, undamaged, and in its original packaging.
• Original invoice and diamond certificate (if provided) must be included. Missing certificate incurs a ₪550 replacement fee.
• Refund processed within 7 business days to the original payment method.
• Cancellation fee: 5% of transaction value or ₪100 — whichever is lower, per Israeli consumer law.
• No refunds on sale or promotional items.

Get in Touch

For any return, defect, or sizing request: